An update went wrong, the site shows “There has been a critical error”, the contact form
sends nothing, or Google warns that the site may be hacked. You give me admin access to
WordPress and to the hosting, tell me what is broken, and I fix it. Then you
remove my access. Most jobs take a day or two.
Most fixes cost $25 to $50, the exact price agreed before I touch anything
Full backup first, then the fix, so nothing gets worse on the way
A short written report: what broke, why, and what I changed
You delete my accounts when it is done, and I remind you to
“There has been a critical error on this website”, a blank page, or a locked admin panel. Usually a plugin, theme or PHP version clash, found in the error log, not by guessing.
02
Broken after an update
Automatic updates, a new PHP version from the host, an expired premium plugin licence. I find what changed and roll forward or back safely.
03
Hacked site
Spam pages in Google, redirects to strange sites, unknown admin users, a “This site may be hacked” warning. Clean-up, the hole closed, and a review request to Google.
04
Forms and email
The contact form says “sent” and nothing arrives. SMTP set up, SPF and DKIM records checked, so messages land in the inbox and not in spam.
05
WooCommerce and payments
Checkout errors, payment gateway failures, orders not reaching email. The problems that cost money every hour they stay.
06
SSL, redirects, slow pages
“Not secure” warnings, redirect loops, mixed content, pages that load for ten seconds. Also lost admin access and 404s after a migration.
02 · How it works
Access in, fix, access out
Step 1
Tell me what broke
A few lines and a screenshot through the form below. I reply with the likely cause and a fixed price.
Step 2
Give me access
A separate WordPress admin user for me, and hosting access as a collaborator or a temporary login. Never your own password.
Step 3
I fix it
Backup, diagnosis from the logs, the fix, then a check of the pages, forms and checkout that matter to you.
Step 4
Report, access removed
A short report of what broke and what changed. You delete my user and the hosting login. Done.
In WordPress, create a new user with the Administrator role and my email, instead of sending me your login. You can delete it with one click later
On the hosting, add me as a collaborator or a separate user if your host supports it. If not, set a temporary password and change it when I am done
Send the login address and the password in separate messages
When the job is finished I remind you to remove both accounts. Nothing of mine stays on your site.
Why WordPress breaks
Most broken sites were not touched by anyone. A plugin updated itself and now clashes with another one, the host moved the server to a newer PHP version, a premium plugin licence expired, or the hosting ran out of disk or memory.
Since version 5.2 WordPress sends the site admin an email titled “Your Site is Experiencing a Technical Issue”, with a recovery mode link. If you have that email, forward it to me: it often names the plugin at fault.
Hacked sites
Removing the visible spam is the easy half. The job is finding how they got in, usually an outdated plugin or a weak password, closing it, removing unknown admin users, replacing the security keys, and then asking Google to review the site in Search Console so the warning goes away.
If there is no clean backup and the infection runs deep, a clean reinstall with your content moved over can be faster and safer. I tell you that before you pay for days of cleaning.
When it is not a two-day job
A redesign, moving a large site to a new host, new features or a slow site that needs rebuilding are projects, not fixes. I quote them separately, and say so on the first reply rather than halfway through.
For the WordPress side of my work, see the Build Log: a seven-language rebuild of an industrial manufacturer's WordPress site, done without losing existing content or search positions.
04 · Pricing
One price, agreed before I start
A look at the problem
$0
You describe what broke. I tell you the likely cause and what the fix will cost.
Reply with a diagnosis
Fixed price, no hourly meter
No obligation
Most jobs
The fix
$25-50per fix
Most fixes land in this range. The exact price is agreed upfront and does not change, whatever the logs turn up. Usually done within a day or two of getting access.
Backup before changes
Fix and testing
Written report
Bigger work
quotedseparately
Migration to a new host, speed rebuild, redesign or new features. A project, scoped and priced before it starts.
Scope in writing
Staging first
Handover in your name
No retainer and no subscription. You pay for the fix, I remove myself from the site, and you come back only if something else breaks.
05 · Questions
Questions about WordPress repair
What access do you need?
An Administrator account in WordPress and access to the hosting: the control panel, or at least file access (SFTP) and the database. Without hosting access some problems, like a white screen, cannot be fixed at all.
Is it safe to give you admin access?
Give me a separate user rather than your own login, so you can delete it the moment I finish. I work from a backup, change only what the fix needs, and list every change in the report.
How long does a fix take?
Usually a day or two from the moment I get access. Simple problems such as a broken plugin update are often fixed the same day.
How much does it cost?
Looking at the problem is free. Most fixes cost $25 to $50, and you get the exact price before I start, not an hourly rate that grows while I work. Bigger jobs such as a hacked site with no backup or a migration are quoted separately.
Will I lose any content or orders?
A full backup of files and database comes before any change. On online stores I avoid restoring old database copies over new orders, and fix forward instead.
Do you work with WooCommerce, Elementor and other page builders?
Yes. Most WordPress sites run on a page builder and a stack of plugins, and most breakages happen exactly where they meet.
Which hosting do you work with?
Any hosting that gives access to files and the database: SiteGround, Hostinger, OVHcloud, home.pl, cyber_Folks, nazwa.pl, a VPS, and others.
What if the problem keeps coming back?
The report names the cause, not just the symptom, so you know what to avoid. If something else breaks later, you write again. There is no subscription you have to keep paying in between.
Tell me what you sell and where you advertise now. I look at the account with
read-only access, change nothing, and walk you through what I found on a
20-minute call. The list of fixes stays with you, even if we never work together.
